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Welcome At Arven we are dedicated to personal development. We aim to help people develop themselves further. While educating you or mediating in a conflict, we always strive to let you discover new insights. That is the strength of Arven.

Oracle (eBS) courses

ITIL processes in an Oracle environment

Duration: 2 days
Pre-requisite knowledge: N/A

ITIL has become a de-facto standard for organization IT Processes. However, they are focused on processes, which can make it difficult to map them to your IT organization.
Many organizations running Oracle databases or Oracle e-Business Suite find it difficult to match ITIL processes and the ITIL framework to their actual organizational structure.
The role of an Oracle DBA extends beyond the traditional administrative roles. The DBA manages the core of your application and is part of most or all of the ITIL processes.

Because of the DBA-role, many organizations hesitate to implement ITIL processes for their Oracle based systems. During this course, you will learn how to use the DBA's multiprocess role as an advantage while organizing ITIL processes. In making the DBA a natural counterpart of the management roles in ITIL.

Communication skills for Application Managers

Duration: 2 days
Pre-requisite knowledge: N/A

Application managers have an in-depth technical knowledge of the applications they manage. They are skilled and trained to solve incidents and problems related to those applications. But their role also puts them in a center position between system administrators, functional managers and Servicedesk staff. All these groups have their own priorities and interests.

An application manager will have to communicate with all these groups. First to identify the issues with the application. But also to find acceptable solutions or alternatives.

This course is aimed at making these communications as efficient and rewarding as possible. We start by identifying the roles of the diffent groups. Based on these roles we can see how these roles can help the application manager. It will also show the information that they need from the Application Managers.

Relational Database Design

Duration: 1,5 days.
Pre-requisite knowledge: N/A

E.F. Codd developed the Relational Database Model, based on relational mathematics. By presenting data as collections and applying logical predicates to it, he was able to create a theory for data management that is built fully on mathematics .

Todays Relational Database Management Systems still use large parts of Codd's relational model. But most people do not use or even realize the mathematical underpinnings of the theory. This course goes into the basic definitions of relations and relational algebra to be applied to modern RDBMS's. You will learn to apply the relational mathematics to your datamodels, and in doing so, they will become more performant and more scalable.

An important part of the Relational model, is the distinction between the logical or conceptual and the phsyical model. This distinction is not so clear in most RDBMS's. You will learn to model your data in a logical model, but with special attention to the physical implementation in an Oracle RDBMS.

Oracle (eBS) technology for non-Oracle Staff

Duration: 1,5 or 2 (including eBS) days
Pre-requisite knowledge: N/A

The world of Oracle database, tools, or e-Business Suite is often a forest of terms, tools and (im)possibilities for people not trained in Oracle technology. With this 1,5 or 3 (in the case of eBS) day course we teach a basic knowledge of Oracle. The course is focused on enabling staff without Oracle training to communicate efficiently with Oracle trained staff. After this course, the students will be able to understand the terminology used by Oracle adepts. And they are able to discuss the possibilities or limitations of Oracle Software.

The basic course (1 day), discusses the concpets used in an Oracle database (RDBMS), it's feature set, and the infrastructure of Oracle based systems. Besides enabling more efficient communication, this course will also enable people in system development roles to create more scalable and performant systems. By learning the way the Oracle database handles data, students will be able to make the most efficient use of the Oracle Database.

The second part of the course discusses the Oracle Technology Tools, such as the middleware products 'Application Server', 'WebLogic' and 'Business Intelligence'. And the development tools as 'JDeveloper', 'SQL-Developer' and 'Warehouse Builder'.
These tools are optional in an Oracle environment. However, most organizations deploy one or more of these tools. During the course, we discuss the purpose of these tools and their basic concepts.

In addition to the base course, we also provide an extension of a half day to discuss Oracle E-Business Suite. During this session, we discuss the technology stack for Oracle eBS. You will see the different components needed to run eBS and their purpose in an eBS installation. We discuss the data flows through the e-Business Suite, and the options for eBS DBA's and Application Manager to troubleshoot issues with eBS.